Question 1

What is an SMM panel?

Accepted Answer

An SMM (Social Media Marketing) panel is a web service that lets you order social media engagement — followers, likes, views, comments, shares — across platforms like Instagram, TikTok, YouTube, Twitter, Telegram, Spotify, and Facebook. You fund your account, pick a service, paste your link, and we deliver the engagement.

Question 2

How long does delivery take?

Accepted Answer

Most orders start within minutes and complete within a few hours. Larger orders (e.g. 50,000+ followers) may take 24–72 hours. Each service shows its estimated start and completion time on the order page.

Question 3

Is it safe for my accounts?

Accepted Answer

Our services use safe, high-quality sources and a gradual drip-feed delivery to mimic organic growth. That said, all social platforms officially prohibit purchased engagement, so there is always some risk. We recommend not buying excessive volumes relative to your existing audience size.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Mobile Money (MTN, Vodafone, AirtelTigo), Visa/Mastercard, and bank transfer — all processed securely through Paystack. Funds are credited to your account balance instantly after successful payment.

Question 5

What happens if my order drops?

Accepted Answer

Services marked with a refill guarantee will automatically be topped up if followers or likes drop within the guarantee window (typically 30–60 days). For other services, drops are not covered.

Question 6

Can I get a refund?

Accepted Answer

Refunds are available only before an order starts processing. Once an order is marked In Progress, no refund will be issued. If an order fails entirely due to our error, we refund the full amount to your account balance.

Question 7

How do I use the API?

Accepted Answer

Your API key is on the API page in your dashboard. We support standard SMM panel endpoints: add, status, multipleStatus, services, balance, and cancel. Full code examples are provided in PHP, Python, and cURL.

Question 8

What is dripfeed?

Accepted Answer

Dripfeed lets you spread a large order over time — for example, deliver 1,000 likes over 10 days at 100 per day. This looks more organic and reduces the risk of platform detection. Dripfeed is available on supported services.

Question 9

Do you offer a reseller / child panel?

Accepted Answer

Yes — we offer a child panel for resellers. Contact support to set one up with your own branding, pricing, and customer base.

Question 10

How do I contact support?

Accepted Answer

Open a ticket from the Tickets page in your dashboard. We typically respond within 1–4 hours during business hours.

Frequently Asked Questions